Refund policy

Not happy? No problem. But we will do all we can to help resolve any issues you may have. 


Here at Ocushield, our customer come first. If you’re not satisfied with your purchase, we offer a 100-day, no-quibble money-back guarantee. Please email our customer success team on customerservice@ocushield.com and they’ll be happy to help. 

How does it work?

The money will come back into the same account you paid from - processed within two days from your return reaching us. 

If you used a debit card, you should see the money in your bank account within 5-10 working days. Please note for credit cards this may take slightly longer. If you’ve paid through PayPal you should see the money back in your account within 2-days.

Looking for something else?
If you want to know anything else, please get in touch and we’ll be happy to help. Please check our FAQ’s, contact us via email at customerservice@ocushield.com  or give us a call on 0333 939 7929.

We want all our customers to have a great experience with us at Ocushield. In order for our 100 days easy exchange policy and 7-day replacement guarantee to be sustainable and fair for all, we take return and exchange policy abuse seriously and hold the right to deny repeat return requests from customers. 

We want you to have a pleasurable shopping experience with us. While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.